Lodge a Service Request

Conveniently book your service 24 hours a day, 7 days a week using our online booking service. You'll immediately get an acknowledgment of booking and your service will be scheduled in the earliest available slot or at a time that is convenient to you.

Please Note:

  • All after-hours service calls will incur additional charges Contact us to find out more.
  • We will try our best to accomodate your chosen timings as best as we can. Unfortunately, we cannot guarantee that your preferred slots will be available.
  • Please try and be as descriptive as possible about the nature of the fault when booking your service. This will help up us give the most accurate and transparent quote.
  • For further information or enquiries, please call Hospitality World Direct on (03) 9543 1611 or email us at claytonsales@hwd.com.au.
  • All warranty repairs are conducted during business hours only, Monday to Friday 8.30am to 5.00pm.
  • HWD will not be liable for any charges from an external repair company, engaged by anyone other than HWD, unless with prior written management approval.

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