Delivery And Returns

Delivery Policy

At HWD, our aim is to make deliveries as simple and hassle-free for you as possible. For most products, we can provide a freight estimate before you purchase your products. Simply enter your postcode on the product page or at checkout and select any relevant options to instantly get a delivery estimate. We promise to try our best to stick to the estimate given to you but given the nature of products we stock, please note that there may occasionally be some discrepencies between the estimates provided and the actualy freight charge. In such cases, the customer will be liable for these differences.

Delivery Time

All deliveries will be done during standard business hours (9am-5.30pm) only. Orders placed on Friday afternoons, public holidays and weekends will only be processed on the following business day. Freight delivery times cannot be guaranteed. We aim to deliver and fulfill orders within 2 business days. However, please allow 2 to 12 business days delivery depending on your location. Weekend deliveries can be arranged but will attract a surcharge. Weekend, after-hours or time specific deliveries must be arranged by phone with one of our sales consultants. Please contact us on 03 9543 1611 to find out more.


Although we stock many of the products listed on our website in our warehouses, some products may need to be ordered in from other suppliers. This may delay delivery timeframes. We endeavour to keep in touch with you and we will notify you of any delays as a result of no stock or delayed delivery timings.

Bulky Items

Certain products we carry are classified as bulky (size/weight/shape) and therefore may attract a surcharge for delivery. These delivery charges will be made available to you prior to despatch.

Product deliveries will be made to kerbside or streel level only. HWD or any delivery companies associated with HWD are not responsible for or will negotiate any lifts, stairs or other delivery locations. If the products cannot be unloaded or delivered at the premises, the customer will be fully responsible for costs associated with denied deliveries or re-deliveries.

It is the customer's responsibility to ensure that there is ample room for equipment to get through doorways, rooms etc. HWD cannot be held responsibile if the equipment does not fit in the customer's premises. The customer will be fully responsible for any associated delivery costs. If you have any questions about the dimensions for any equipment please contact us prior to placing the order and we will try our best to help you out.

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